CASE STUDIES

WHO WAS THE CLIENT?

The Independent Living Fund Scotland (ILFS) is a Scottish Government body established in 2015 with the purpose of maintaining the ILF Fund for recipients in Scotland (and Northern Ireland) following the closure of ILF UK in July 2015.

WHAT WAS THE COMMISSION?

As a fledgling organisation, ILFS required the services of a “professional trainer” to assist in the design and delivery of the induction programme.

The brief was to devise and deliver “technical induction training” that introduced the newly recruited caseworker team to 45 Award Policies and 10 Standard Operating Procedures that would inform effective administration of the ILFS Awards.

HOW DID WE HELP?

The challenge was to gain and communicate an effective overview of the policies and processes and – using participatory learning techniques – ensure the caseworker team were sufficiently “capable and confident” to ensure a smooth transition of service from ILF UK to ILF Scotland at the beginning of July 2016.

In addition to induction training, we developed a range of induction resources and checklists, and designed a bespoke Continuous Learning Framework to assess learning progression towards capability and confidence.

Changing Mindz were subsequently invited to facilitate the initial induction programme for the Assessor team some months later. A mix of experienced social workers and occupational therapists, the Assessor role is to conduct regular reviews of the ILFS awards with recipients. We have been invited back on a further two occasions to facilitate induction programmes for new Assessors joining the team.

“I can absolutely recommend Tony to any organisation that wants the best quality training… Tony cares deeply. He cares about the people and the process. Tony’s preparation, execution and follow up are absolutely first class.”

Robert White, Head of Social Work, Independent Living Fund Scotland

  • Carolyn Stenhouse

    An inspirational trainer and a first class consultant, Tony is stunning in his ability to cut to the chase, see it and say it as it is and bring people with him on that journey…

    Carolyn Stenhouse www.carolynstenhouse.co.uk
  • Peter McIntyre

    Confident, thorough and professional, Tony has an understanding of people that gets the best out of his audience.

    Peter McIntyre Equality Manager, NHS National Services Scotland
  • Debbie Booth

    Responsive, insightful and expert, Tony’s knowledge of mental health, equality and diversity, and their relationship to our workforce… is second to none.

    Debbie Booth Senior Officer, Dundee City Council
  • Sandra Caldwell

    Affable and highly professional, from our first informal chats to ascertain exactly what we required, Tony delivered a session that perfectly met our needs!

    Sandra Caldwell Equality Officer, NHS (Northern Ireland)
  • Lara Moir

    Tony's approach combines enormous personal warmth with professionalism and a thorough, experience-based knowledge... If you want your training to have an impact, I would recommend him...

    Lara Moir Chief Executive, Craigowl Communities
  • Alister Reid

    Tony worked to a tight deadline… to produce an Evaluation of one of our services. His ability to extract relevant information from individuals and groups is second to none…

    Alister Reid Online Training and Social Media Coordinator, Carers Link East Dunbartonshire

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